February 2012: following seminar on postphenomenology, Stony Brook.
January 2012: article accepted for publication in Design Issues, Delft.
January 2012: master graduation committee at TU Delft, Delft.
January 2012: coaching in course PO3 Fuzzy Front End, Delft.
January 2012: peer-review for Design Studies, Delft.
November 2011: workshop at Aalto on Waves, Atlantic Ocean.
November 2011: presentation at 4S conference, Cleveland.
October 2011: lecture at OSU, Columbus.
September 2011: peer-review for DRS2012, Bangkok.
|
I am a PhD candidate at the Department of Product Innovation Management, TU Delft. My research investigates service design theory and practice by drawing from theoretical perspectives in the fields of service management, economics and engineering, in addition to industrial design and philosophy of technology. In special, I use insights from postphenomenological studies as a way to understand how individuals, most notably designers and users, experience the service interface during innovation processes.
At the moment, I am writing up findings from a qualitative study at an electronics company developing a web-based service and analyzing data from another innovation project related to relationship management in healthcare.
|
Secomandi and Snelders (2011) The object of service design, Design Issues 27(3).
Secomandi and Snelders (2010) Furthering interface design in services, Proceedings of the 8th Design Thinking Research Symposium (DTRS8).
Cipolla and Secomandi (2010) On the design of standard and relational service encounters, Touchpoint 2(1).
Secomandi, Hultink and Snelders (2009) From quality surveys to new touchpoints – A challenge for service design, Touchpoint 1(2).
Secomandi (2007) The crux of service quality improvements: Exploring the actionability of customer perceptions, Master thesis, Delft: TU Delft.
|
